Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday)
- phone us on 01297 20616, Monday to Friday, when we are open.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Read more about managing your health online.
Routine appointments
To request a routine appointment in the next 7 days
- use our appointment request form from 7am to 7pm, Monday to Friday. We will respond within 2 days during opening times
- phone us on 01297 20616, Monday to Friday, when we are open.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Read more about managing your health online.
Your appointment
However you choose to contact us we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email.
Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.
Cancelling or changing an appointment
To cancel your appointment:
- fill in an online form
- reply CANCEL to your appointment reminder text message
Extended access services
This is an initiative across Devon whereby patients can make appointments at extended times (up until 8pm at night Monday-Friday and on selected Saturday mornings).
Appointment types will vary, some being face to face and some via telephone. There will be a mixture of pre-bookable and same day appointments available across the week. They may be with a doctor, paramedic, nurse or other health care practitioner.
To book an evening appointment please contact your registered practice during normal opening times, this will help us to signpost you to the most appropriate option for your particular problem. By contacting us we can fully explain the process, ensure that the booking is appropriate and cover all the relevant information and consent that we need to before we book an appointment for you.
If you or your family members become ill overnight or at the weekend and need medical advice outside of opening times, you should continue to call NHS 111.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Find urgent and emergency care services
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond.
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
- If you need an interpreter.
- If you have any other access or communication needs.
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.To request a home visit, it’s helpful if you phone the practice before 11:30am on 01297 20616.