Opening hours 8am to 6pm Monday to Friday

Veteran friendly GP practice

Townsend House Medical Practice is an accredited Veteran Friendly GP Practice.

We are proud to support our Armed Forces community. Our accreditation shows we can deliver the best possible care and treatment for patients who have served in the armed forces.

As a Veteran Friendly GP Practice we:

  • Have a clinical lead for veteran health: Alicia Bennett, Operations Lead
  • Ask patients ‘Have you served?’ to identify veteran patients
  • Support veteran patients to access dedicated health services
  • Undertake specialist training to meet the health commitments of the Armed Forces Covenant

View our Armed Forces Veteran Friendly Accredited Practice certificate

Let a member of staff know if you, or your spouse/partner, have ever served in the UK armed forces. This will help us best support your care needs.

The Royal College of General Practitioners runs the scheme in partnership with NHS England.

Find out more on the Royal College of General Practitioners website.

Armed Forces Veteran Services Via NHS

There are a number of services available via the NHS and these include:

Veterans’ Mental Health, Transition, Intervention and Liaison Service (TILS)

The TILS is for both serving personnel approaching discharge from the Armed Forces and veterans with mental health difficulties. Help may also be provided with housing, employment, alcohol misuse and social support.

Veterans’ Mental Health Complex Treatment Service (CTS)

The CTS is for ex-forces who have military related complex mental health difficulties that have not improved with previous treatment.

Referral to both of these services is via the TILS. As an individual you can self-refer or ask your GP or a military charity to refer you.  Contact details are as follow:

  • South West England, call 0300 365 0300 or email sc.veterans@nhs.net.

Veterans Trauma Network (VTN)

The VTN is the first NHS pathway for veterans’ physical health, providing care and treatment to those with a service-attributable healthcare problem.

Prosthetics

The Veterans’ Prosthetics Panel (VPP) was established in 2012 as a way of ensuring that veterans can access high quality prosthetics regardless of which Disablement Service Centre (DSC) they attend. This additional funding is available only to veterans who have lost a limb whilst in military service.

Others Armed Forces Veteran Services (non-NHS)

Hearing loss and tinnitus services

The Royal British Legion Veterans’ Hearing Fund can be accessed via their website.

Mobility Equipment Support

The Royal British Legion also has a Veterans’ Mobility Fund

Veterans’ Gateway

The Veterans’ Gateway is made up of a consortium of organisations and Armed Forces charities & is a useful point of contact for veterans seeking support.

Contact Armed Forces

Contact is a group of charitable support organisation.

Help for Heroes

Combat Stress

Combat Stress is the UK’s leading mental health charity for veterans.

Blesma

Blesma supports limbless veterans to lead independent and fulfilling lives.

Date published: 20th September, 2023
Date last updated: 30th April, 2025