Practice Management

Mrs Elly Potter

Practice Manager

Our Practice Manager is responsible for the efficient running of the Practice. She heads a team of receptionists and administrators who run reception; answer the telephone; deal with much of the paperwork, including letters of referral to consultants and arrange repeat prescriptions. She will be happy to help you with any queries or comments you may have on 'non-medical' aspects of your health treatment.


Mrs Claire Ashby

Finance Manager

Our Finance Manager is responsible for the running of all financial and accounting aspects of the Practice. She will be happy to help you with any queries or comments you have with regard to any finance related issue.



Our team of administrators / secretaries have a wide range of duties that include IT troubleshooting, maintenance of the surgery and calibration of equipment. A large part of their role involves ensuring patient care is a priority, and this is achieved by monitoring regular invitations for the patients to have health checks.

Our secretary works hard to get your referrals to the Hospitals as quickly as possible after the Doctors have dictated their letters. If you have any administrative queries concerning your referral they can advise you how best to get your questions answered.



Our team of fully trained receptionists are here to help you by making appointments to see the doctors or advising on administrative problems. They have a difficult job to do with telephone calls and enquiries coming from every direction. When you telephone for medical attention the Receptionist may need to ask one or two questions in order to judge the urgency of your request.

They have been asked to do this, but the information you give them will always be treated in confidence as they are bound by the same rules of confidentiality as doctors and nurses. If they cannot answer a query they will undertake to find someone else who can.


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